Privacy Policy
Effective as of February 2026
This website is administered by Vélo Québec. Respect for privacy and confidentiality is an important concern for Vélo Québec (hereinafter "Vélo Québec," "we," "us," or "our").
For this reason, Vélo Québec ensures that effective controls are in place to protect the confidentiality of personal information in its custody.
This Privacy Policy (the "Policy") describes how Vélo Québec collects, uses, discloses, and stores the personal information you may provide when using the Le Québec à vélo website (the "Website") or the services provided by Vélo Québec on this Website (the "Services"). It also informs you of Vélo Québec's commitments regarding the management and protection of personal information.
By accessing this Website or using our Services, you consent to the collection, use, disclosure, and storage of your personal information in accordance with this Policy.
Who is this Policy for?
This Policy applies to anyone who communicates or interacts with us, regardless of the means used, in connection with the Services offered by the Website.
What is personal information?
This refers to any information that relates to a natural person and, either alone or in combination with other data, allows that person to be identified. This may include, for example, your name, email addresses, contact information, and any similar information provided to Vélo Québec. Such information is not considered personal information when it is aggregated and cannot be associated with an identifiable individual.
Sources of personal information
We collect personal information about you from:
- You:
- When you provide us with this information directly, and
- When personal information about you is
automatically collected as part of your use of our
services.
- Third parties, when they provide us with personal information about
you. Third parties who share your personal information with us include:- Service providers. For example, we may use service providers to analyze how you interact and engage with our Website or services, or third parties may help us provide you with customer support.
Personal information you voluntarily provide
When you visit our Website, you may create an account in the personal area of the Website. In this case, you may voluntarily provide us with certain personal information (such as, but not limited to, your name and email address) so that we can more easily communicate with you and provide you with the services you wish to obtain.
Personal information collected automatically
Cookies — When you access the Website, we use a browser feature called a "cookie" to automatically collect certain non-identifiable information about users, such as the Internet Protocol (IP) address that identifies the computer, the IP address of the Internet service provider, the name and version of the web browser, the date and time the user accesses the Website, the Internet address from which the user accesses the Website directly, the operating system used, the sections of the Website visited, the web pages read and images viewed, and the documents displayed on the Website or downloaded from the Website. A cookie is a small text file containing a unique identification number that identifies the visitor's browser (but does not necessarily identify the visitor) to our computers each time someone visits our Website.
We use cookies to administer our Website and services and to analyze how our site and services are used. They also allow us to better understand your interests and provide you with a more personalized online experience. You can reset your browser to notify you if you receive a cookie or to refuse cookies.
However, if you refuse cookies, you may not be able to use some of the features of our Website.
By using our Website, you acknowledge that we use essential cookies and consent to the use of non-essential cookies.
Purposes for which we collect personal information
Vélo Québec uses the personal information collected about you for the following purposes:
- Responding to or following up on online service requests, questions, or
comments you send us; - To create and manage your online account and provide you with the services you have subscribed to;
- To personalize and improve your experience on our Website;
- Performing analyses and statistics on our audience, our customer base, and the use of our Services in order to better understand the interests and preferences of our customers;
- Perform aggregated and anonymous user data analysis;
- Detect security incidents and protect against malicious, deceptive, fraudulent, or illegal activities;
- Take any other action for which the personal information was collected;
- For other purposes described in this Policy or permitted by law.
Tracking Information – Vélo Québec may use non-identifiable information about its users to create general tracking reports about the demographic characteristics of users of the Website or our Services. This non-identifiable information is used for system and Website administration purposes, to better understand your interests, and to improve the Website.
Electronic communications – If you provide your email address, Vélo Québec may occasionally send you commercial electronic messages in the form of emails, in particular to inform you of our promotions, important updates, or to offer you a new service or product, including those offered by entities belonging to the same group of companies.
Targeted advertising – By using cookies and web beacons, Vélo Québec is able to offer you advertising that is more relevant to your needs, as it is targeted to your interests. When you visit our Website, cookies and web beacons tell us which pages you are interested in. As a result, we can then display advertising that matches your interests. These technologies do not contain any personal or financial information that could identify you. They may contain a unique identifier necessary for retargeting. When you click on one of these ads, Vélo Québec can also track the response rate of the campaign.
Disclosure of personal information
We cannot disclose the personal information contained in the file we hold on you to a third party unless you consent in writing or unless required by law (in the case of an investigation by law enforcement officers, for example). In particular, we may disclose the personal information contained in the file we hold on you to a third party if such disclosure is made for the same purposes.
The sending of personal information about you outside Vélo Québec is done in such a way as to ensure confidentiality, even if you are the recipient.
Disclosures to our service providers – We may also share your information with third-party vendors, consultants, and other service providers we employ to perform tasks or provide services on our behalf. These entities include our payment processing providers, website analytics companies (e.g., Google Analytics), business intelligence service providers, email service providers (e.g., Mailchimp), and advertising partners.
Disclosure to Government Agencies — We may disclose your personal information to government agencies that are authorized by law to obtain such information, or when Vélo Québec has reasonable grounds to believe that such information may be useful in an investigation of illegal activity, or to comply with a subpoena, an arrest warrant or a court order, or an order from a competent person or body requiring the production of information, or to comply with court rules regarding the production of records or information, or to protect the rights and property of Vélo Québec.
Business transaction – If Vélo Québec is involved in a merger or other restructuring, it may disclose your personal information to the organization resulting from the merger or other restructuring.
Retention and security of personal information
Retention – The personal information we hold about you is stored in an electronic file for the purpose of enabling you to benefit from Vélo Québec's services and complementary
services.
Security – We take and apply the necessary and appropriate security measures to ensure the confidentiality of the personal information in our possession, to protect it from loss, destruction, theft, and unauthorized access, disclosure, reproduction, use, and modification. The personal information contained in the files is therefore only accessible to individuals who need to know it in order to perform their duties and who consult it only when necessary.
Nevertheless, due to the nature of the Internet and related technologies, risks associated with security and confidentiality cannot be eliminated, and Vélo Québec cannot guarantee that your personal information will not be disclosed in a manner contrary to the provisions of this Policy.
To the extent possible, we ensure that the personal information contained in the file we hold about you is up to date before using it to make a decision that concerns you.
Right of access, rectification, and deletion
By contacting Vélo Québec at serviceclient@velo.qc.ca, you can:
- Request access to your personal information and obtain information
about Vélo Québec's collection, use, and disclosure of that information; - Request to modify or update your personal information; and
- Request the deletion of your personal information.
Subject to certain exceptions provided for by law, you will be able to obtain reasonable access to the personal information we hold about you and you will have the right to question the relevance and accuracy of this information and have it modified if necessary. You can help Vélo Québec maintain the accuracy of your information by notifying Vélo Québec of any necessary changes.
When you request the deletion of your personal information, your request will be processed in accordance with applicable laws. Please note that Vélo Québec may still retain some of your personal information to comply with its legal and regulatory obligations or if it is still necessary for the purposes for which the company collected it.
Refusal and withdrawal of consent
By contacting Vélo Québec at serviceclient@velo.qc.ca, you may withdraw or modify your consent to the use and disclosure of your personal information or refuse to participate in certain uses and disclosures, subject to legal or contractual restrictions. If you refuse to provide us with your personal
information or to give us the required consents, we may be unable to do business with you or provide you with the services
you have requested.
Electronic communications – You may have your name removed from our promotional or marketing email lists at any time by unsubscribing from our emails or changing your preferences in your Vélo Québec account settings.
Cookies – You can block the use of cookies by activating the setting in your browser.
Retention period for personal information
We retain your personal information for as long as we have a legitimate need to do so. Even if you have ceased doing business with us, we must retain certain information because, among other reasons, it is required by law.
When this information is no longer needed, it is destroyed. As part of the information destruction process, we follow strict rules and also take care to prevent unauthorized persons from accessing it.
Changes to the Policy
We may make changes or additions to this Policy at any time, so we encourage you to review it periodically. If we make changes to this Policy, we will notify you by changing the effective date at the top of the page.
How to Contact Us
If you have any questions, concerns, or complaints regarding the protection of your personal information or our practices in this regard, you can contact the Privacy Officer by email at serviceclient@velo.qc.ca.
You can also contact us by mail at our head office:
1251 Rachel Street East, Montreal, QC, H2J 2J9.
Please include your name and contact information, the nature of your request or complaint, and any other relevant information.
Contact the Vélo Québec team by email or via a contact form.